How can we help?

Premium & purchases

If Premium did not unlock after a purchase, open Hamen’s Menu or Premium screen and choose Restore purchases. Make sure you are using the same App Store or Google Play account that completed the purchase.

Data & deletion requests

On Android, open Menu → Request Data Deletion. Hamen prepares an email containing the anonymous Support ID needed to locate provider records. On iPhone, Menu → Delete Account removes the local Apple profile and local listening data from that device.

For an Adapty- or Meta-linked record request, use Hamen’s contact option or email us. Include the Hamen Support ID when available, but never send payment-card or bank-account details.

Deleting data does not cancel an active store subscription. Manage that separately with Apple or Google Play.

Safe listening

Keep the volume low and use stereo headphones for binaural mode. Never use Hamen while driving or operating machinery, and stop if you feel discomfort. Hamen is a general wellness and relaxation app—not a medical device. For evidence notes and plain-language listening guidance, visit Science & Listening.

If you have epilepsy, severe tinnitus, hearing sensitivity, a heart condition, are pregnant or have another health concern, speak with a qualified health professional before using binaural or pulsed audio.

Include these details

When reporting a technical problem, a few details help us get to the answer faster:

• iPhone or Android device model
• Operating-system and Hamen app version
• The screen or session where the issue happened
• A screenshot, if it does not contain sensitive information